LiveChatWidget

1. Deploy LiveChatWidget in a page.
2. In the DX console enable the custom escalation point.
3. Customize the Dialpad Self Service’s script as follows.

For more information about how to customize your LiveChatWidget integration please check the LiveChatWidget’s API.

function hideLiveChatWidget() {
    if (!LiveChatWidget) return;
    LiveChatWidget.call('hide');
}
function loadLiveChatWidget(open) {
    if (!LiveChatWidget) return;
    LiveChatWidget.call('maximize');
    LiveChatWidget.on('visibility_changed', function(data) {
        if (data.visibility === 'minimized') {
            hideLiveChatWidget();
            kare.showLauncher();
        }
    });
}
window.GLR = {
    appId: '<YOUR-APP-ID>'
};
(function(w, d, s) {
    var j = document.createElement(s);
    j.async = 1;
    j.type = 'text/javascript';
    j.src = 'https://widget.eu.karehq.com/latest.js';
    w.GLR = w.GLR || {};
    d.getElementsByTagName('head')[0].appendChild(j);
    j.addEventListener('load', () => {
        kare.onLoad(function(callbackEvent) {
            console.log('my custom onLoad callback');
        });
        kare.onClose(function(callbackEvent) {
            console.log('my custom onClose callback');
        });
        kare.onEscalate(function(callbackEvent, messageBody) {
            console.log('my custom onEscalate callback');
            kare.close();
            kare.hideLauncher();
            loadLiveChatWidget();
        });
        kare.onOpen(function(callbackEvent) {
            console.log('my custom onOpen callback');
        });
        kare.onBeforeSocketOpen(function(callbackEvent) {
            console.log('my custom onBeforeSocketOpen callback');
        });
        hideLiveChatWidget();
    });
})(window, document, 'script');